AQ is a young and dynamic company, internationally active and specialized in degassing of cargo-, barge-and shore tanks, railcars, containers, etc.

With more than 10 years of experience in chemical problem solving, Alain Devroye († 2015) established the company AQ in 2005. Because of his background in chemistry and his insight in the needs of the industry, he was sure that people were in dire need of a company like AQ: a reliable, flexible partner who solves problems concerning product contamination or degradation in an efficient way. We can provide ‘Vapor Return Systems’, during loading of vessels, barges or trucks. These units can also be used as a back-up system. Also, we offer complete hose/pipeline test services and rent out fenders, hoses, and reducers.

AQ is situated in the port of Antwerp, thanks to this central location we can react quickly and work efficiently across Europe. Our operational team, trucks and mobile units are available 24 hours a day, 7 days a week.

Also because of that, we can react quickly to worldwide problems. This offers our clients a big head start related to transport, promptness, and efficiency. This flexibility gives us a great advantage to meet the various needs of our customers and also our intervention rate in case of calamities.

PROFESSIONAL AND CERTIFIED TEAM

There is a team of fourteen professionals who do their utmost best to help you regarding all your chemical problems. Our know-how, combined with thorough training and education let us work according to the strictest safety and emission regulations. It is self-evident that all our operators are VCA-certified. VCA is the Belgian equivalent of SCC (Safety Certificate Contractors) and guarantees an extremely safe management system.

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POLICY STATEMENT

AQ bv / AQ Degassing bv (further referred to as AQ) is a dynamic and fast-growing company that has become an important player as a chemical service provider in the port of Antwerp and beyond. AQ wishes to further deepen its expertise and gain brand awareness in a rapidly evolving market. The clientele is limited, but as the products and services offered are wide, continuous attention must be paid to quality, safety, and the environment in all its aspects.

In order to be successful now and in the future, AQ has implemented a system to not only guarantee its QSE performance but also continuously improve it. In this context, the management has resolutely opted for an integrated management system in accordance with VCA * (safety), ISO 9001 (quality), and ISO 14001 (environment). Besides, the management of AQ is at all times committed to meet all the following requirements:

• From applicable laws and regulations
• Which have been made known by relevant stakeholders
• Which are considered necessary by the organization

The market where we operate is the maritime and chemical sector. The possible risks are mainly in the area of ​​hazardous substances and their respective resistance and compatibility with other materials. In this context, AQ always strives to prevent personal injury for our employees and third parties. Furthermore, our activities may not result in material or environmental damage. The tools we use to maintain are:

• A dynamic managing system where all risks are continuously evaluated and improved till they’re managed.
• A clear system of all procedures and instructions for safe and high-quality performances of all our activities, with respect for nature.
• Experienced and well-trained personnel with the necessary self safety-awareness.
• The correct/clear information and instructions to our clients and subcontractors.

Also, AQ strives to make the product- and service providing, as qualitative and environmentally friendly as possible. The focus is placed on:

• Striving for optimal customer satisfaction
• Striving for optimum quality of the product and services
• Constantly optimizing internal processes
• Performing periodic checks, internal audits, and assessments to continuously improve business processes
• Reducing waste production
• Preventing (environmental) complaints and incidents
• Reducing harmful air emissions

This QSE policy is translated to our employees and customers and is the showcase of the company. We, therefore, require our employees to endorse this policy and act following its spirit. Moreover, AQ expects them to always behave with due diligence with the necessary involvement. Only in this way is quality growth possible.

This QSE policy will be evaluated within 3 years and updated if necessary.

Managing Director,

Bruno Grimbers

PRIVACY STATEMENT

This privacy statement provides you (“Contractor”) with detailed information regarding the protection of personal data by (i) AQ BV, a private company under Belgian law, with registered office at Wilmingtonstraat 3, 2030 Antwerp and registered with the Kruispuntbank for companies under the enterprise identification number 0873.012.371 (RPR Antwerp, Antwerp division) and (ii) AQ DEGASSING BV, a private company under Belgian law, with registered office at Wilmingtonstraat 3, 2030 Antwerp and registered in the Kruispuntbank for companies under the enterprise identification number 0679.648.316 (RPR Antwerp, Antwerp department) (“Applicant”) in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data and repealing Directive 95/46 / EC (“GDPR”).

As a controller, the Applicant is responsible for processing the Contractor his personal data in the context of the provision of services. The purpose of this privacy statement is to inform the Contractor about which personal data the Applicant processes, the reasons for which the Applicant processes and shares these data, how long the Applicant keeps them, and how the data subject can exercise his rights.

Which personal data?

The Applicant processes different categories of personal data, including:

• identification data (e.g. name, first name, IP address);

• financial data (e.g. payment history); and

• contact details (e.g. postal and email address, telephone number).

What do we do with the personal data?

The Applicant processes personal data for the following purposes:

(i)     to communicate with the Contractor;

(ii)    to take steps prior to entering into a contract with the Contractor;

(iii)   to manage the contractual relationship;

(iv)   to fulfill the contractual obligations of the Applicant towards the Contractor;

(v)    to comply with all legal or regulatory obligations;

(vi)   to assess and evaluate the Contractor; and

(vii) to manage the Applicant’s business operations.

Can we process personal data?

Depending on the purposes of the processing, the Applicant relies on:

(i) the need to perform a contract or to take pre-contractual measures;

(ii) the need to comply with legal and regulatory obligations that apply to the Applicant; and/or

(iii) the legitimate business interests of the Applicant. When the Applicant relies on its legitimate business interests, this includes the realization of its commercial activities and objectives, the analysis and improvement of its market position, and the maintenance and development of the relationship with its contractors.

The data subject (i.e. the individual whose personal data is processed by the Applicant) is not obliged to provide any personal data. However, the Applicant will need certain personal data to be able to execute the agreement with the Contractor and/or to take certain measures prior to the conclusion of a contract with the Contractor.

Who do we share the personal data with?

The personal data provided by the Contractor can be shared within the Applicant on a ‘need to know’ basis (e.g. procurement, accounting, operations, etc.).

In addition, the Applicant may also disclose personal data provided by the Contractor to its (sub) contractors and service providers (e.g. IT service providers).

Transfer of personal data outside the European Economic Area (“EEA”)

The personal data will not be the subject of international transfers from the EEA to a country outside the EEA.

Where are the personal data processed?

The personal data is always processed on internal servers of the Applicant, at Microsoft (Office 365) and at Google: it is always ensured that all appropriate technical and organizational measures are taken to ensure the security of the data.

How long do we keep the personal data?

The personal data provided by the Contractor will be kept by the Applicant for ten (10) years after the end of the contractual relationship.

In addition, there are laws and regulations that apply to the Applicant that provides for minimum retention periods for certain documents and/or information.

What rights do you have against us concerning personal data?

Data subjects have the right to request access to and correction or deletion of their data, to limit the processing or to object to the processing.

Data subjects have the right to object at any time and completely free of charge to the processing of their data for direct marketing, as well as the right to data portability.

To exercise one of the rights, please send an e-mail with the requested information and proof of identity (eg copy of the identity card on the reverse) to [ops@aqnv.com].

Data subjects also have the right to complain with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels, telephone +32 2 274 48 00, commission@privacycommission.be, http://www.privacycommission.be).

The Contractor offers (i) to inform the data subjects whose personal data have been provided to the Applicant about the content of this privacy statement, and (ii) to the extent necessary to obtain the consent of the data subjects to submit their data to the Applicant following this privacy statement.

If you have questions, complaints, or comments about how the Applicant processes the personal data, you can always contact our office by post (Wilmingtonstraat 3, 2030 Antwerp), by e-mail ([ops@aqnv.com]) or by phone (+32 3 685 41 76).

Automatic decision making

The personal data that you provide to the Applicant will not be used for automatic decision-making, including profiling.

Cookies

Cookies are small pieces of information that are stored by your browser on the hard drive of your computer.

You do not have to provide any personal data to view our website, but cookies can be used. The Applicant uses cookies to improve your user experience and to make our website function better.

The Contractor can refuse the use of these cookies by choosing the correct settings in your browser: this may prevent you from using all functions of our website.